Kookie The Kookaburra Earrings

We will endeavour to ship all items within 2 business days of purchase. If we are unable to ship in this time frame then you will be notified. 

All items will be wrapped to prevent crushing or placed in an a Postage Box and a tracking number will be sent to you via email. 

Flat Rate Shipping is $10.00. If your order is over $99.00 shipping is FREE! 

Express Shipping is $13.00. If your order is over $99.00 express shipping is $3.00.

At this time I DO NOT offer International Shipping to everywhere as the rates vary so much. In saying that please contact me at hello@sunbakedlizard.com.au and we can organise pricing to have your parcel shipped. 

When will my order be shipped?

I endeavor to ship all items within 2 business days. If for some reason this is not possible you will be contacted.

Why is postage so expensive?

Your jewellery cannot be placed in an envelope as it will get damaged. All orders are packed in box to protect your new beauties. Minimum shipping is governed by Australia Post no matter what size the parcel. (Parcel posting costs start from $9.15) Then there is the cost of the box, packing materials, etc….. Remember thought I provide FREE shipping ono all orders over $99. Maybe get a couple of friends and place an order together.

What are the earrings made of as I have allergic reactions?

All earring posts and hooks are made of nickel and lead free
stainless steel. Most people get an allergic reaction from the nickel.

How do I care for my jewellery?

- Avoid getting your jewellery wet. This includes swimming, showering, and bathing.

- When removing your stud earrings, it is best to apply
pressure to the pad of the stud and not pull at the front as this will cause the glue to weaken.

- Always put on your jewellery after applying moisturiser, make up and perfume.

- Clean your jewellery chemical free polishing cloth.

- Always store your jewellery in a clean dry environment.

Are your earrings suitable for children?

Absolutely. Our earrings are suitable for all ages. We do recommend though that little children are supervised as the small pieces could
be a choking hazard.

Do you accept returns or exchange?

Unfortunately, due to the nature of the product I am unable to accept returns so please choose your jewellery carefully. All my earrings are handmade with care. If you find any faults with the product then contact me immediately and I will happily refund or replace.

Is my information kept confidential?

Completely we only use your information provided to process
your order.

What methods of payment do you accept?

We accept all payments through our safe and secure checkout. Visa, Mastercard, Amex, AfterPay, ApplePay, GooglePay, ShopPay. There is also the option at the checkout to perform a bank deposit.